Refund/ Exchange Policies

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infosupport@bornfromabove.co 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infosupport@bornfromabove.co

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchange

we unfortunately do not offer exchanges but what you can do is start a return and with that refund you can buy the correct size 

 

Refunds
All sales are final after 7 days of receiving your product we do not offer any refunds for our products or services after that 7 day window. Exceptions to this policy may only be made in cases of product defects or shipping errors. In such cases, please contact us immediately, and we will work with you to resolve the issue.

Please email our customer support team right away at infosupport@bornfromabove.co We will do our best to make changes or cancel your order within 24 hours as long as it has not been shipped. Our shipping times are extremely fast so please be sure to double check your items, sizes, and address are correct before placing your order. Once your order has shipped, or after 24 hours of placing your order, we are not able to make any changes or proceed with a cancellation.